REFUND POLICY
A Legal Disclaimer
At AccuGPS, we stand behind every device we ship. If something isn't right, we'll make it right. You care, so we care.
Return Window
You may return any product within 30 days of the delivery date, whether the product is defective or you've simply changed your mind.
Product Condition
We accept products in new or slightly used condition. Please include all original accessories and packaging where possible, along with your proof of purchase (receipt or order confirmation).
How to Start a Return
Contact our team at info@accugps.com or call (888) 519-9128 to begin your return. We'll email you a free, printable return shipping label the same day.
You can return your product three ways:
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By mail using the free prepaid label we provide
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In store at our Jamesville, NY location (E Seneca Turnpike, Jamesville, NY 13078)
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At a designated drop-off location (our team will confirm the nearest one when you start your return)
Exchanges
Prefer a different device? We accept exchanges within the same 30-day window. Contact us and we'll set it up.
Restocking Fee
Non-defective returns are subject to a restocking fee of 20% of the product price. This fee is waived if your product arrived defective, damaged, or was not what you ordered.
Refunds
Once we receive your return, we inspect it and process your refund within 3 days to your original payment method. Depending on your bank or card issuer, the refund may take a few additional business days to appear on your statement.
Questions?
Reach us at info@accugps.com or (888) 519-9128. Our Central New York team is here to help.